Freedom Support

 

Getting Started

  • You can login by clicking here:

    Freedom.petercrone.com/login

  • Refund Policy - All purchases are final sale and refunds are not provided for previous months regardless of whether the student has logged in to view the content.

  • Billing Policy - Our billing system is automated and we do not have the ability to freeze or skip payments or adjust the billing cycle for any of our members.

  • Content Privacy Policy - All purchases of content, including a la carte workshops and memberships, are meant to only be viewed by the purchaser and cannot be shared with others. Sharing of login credentials is strictly prohibited and we monitor IP addresses, login history & location, and profile history for suspected breaches of this policy.

  • Please see our terms and conditions for a full list of company policies & descriptions, refer to our FAQ, and reach out to support@petercrone.com with any questions.

  • If you have a pre-existing mental health condition, we do not recommend you start this work without the supervision of a doctor or therapist as this work can be emotionally intense.

Your Freedom Membership

  • While many of our customers use browsers such as Safari and Firefox without any issues, we do sometimes see oddities when using these browsers especially if they are not up to date.

    We recommend using the latest version of Google Chrome for the best user experience.

    We do not support browser versions that are more than 5 years old or Internet Explorer.

  • Many credit/debit cards have online purchase restrictions. If your card is being declined, please contact your credit card company to let them know the purchase you would like to make is valid. Also, certain credit/debit cards do not allow for recurring subscription billing, and therefore, may be denied.

  • Changing your credit card information is easy. Click here here or log into your account and click your profile in the upper right on your screen > settings > billing > update card you’ll be able to change your card information. 

  • If you have forgotten your password, simply click on “Sign In” from the Menu. You will be taken to the Sign In page. Click “Forgot Password”, enter your email address when prompted and click “Send Instructions”. You will then be sent an email with instructions on how to reset your password.

  • Once signed in, you can change your password by selecting MY ACCOUNT > PASSWORD in the menu.

    I CLICKED ON THE "FORGOT PASSWORD" LINK BUT NEVER RECEIVED A RESET PASSWORD EMAIL. WHAT DO I DO NOW?

    Try checking to see if it was accidentally sorted into your spam folder in your inbox. Also, make sure that the email you’re checking is the same as the one used on your account. If all else fails, contact us at support@petercrone.com and we’ll assist you in getting back in.

  • You’re now able to cancel your membership at any time.

    To cancel, please follow these steps:

    Go to your account settings: https://freedom.petercrone.com/settings/cards

    Navigate to the Billing tab

    Locate your active subscription

    Click the three dots (•••) next to your subscription

    Select Cancel and confirm.

  • Purchases are non-refundable.

  • Video playback depends on many factors including the computer/device being used, the internet browser, internet connection quality, and many other variables. If there are playback issues, try viewing the video in a different web browser. If that doesn’t help, try using a different computer/device and making sure your internet connection is strong. These are usually the simple fixes for playback issues you may have.

    Additionally, some older versions of Android (prior to version 4.3) did not manage secure video playback well. This is an Android issue which can easily be resolved by ensuring you have the latest version of Android installed on your device along with Google Chrome. Some Android devices, such as Samsung phones, come with a custom browser that does not support secure video playback. Please ensure you are actually running Google Chrome on your Android device.

  • 1. Make sure you have a fast and stable internet connection. We recommend a minimum download speed of 10Mbps for smooth playback.

    2. Try refreshing your browser, or switching to a modern browser like Google Chrome, Firefox or Safari.

    3. Restart your wireless router or modem.

  • For course-related inquiries, email support@petercrone.com.

    For coaching inquiries visit www.petercrone.com/coaching.

    For speaking inquiries, visit www.petercrone.com/speaking.